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How bdbajje Handles Your Personal Data

This Privacy Policy covers what information we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and exactly how we protect it.

Account data kept securebKash, Nagad, Rocket payment details protectedNo data sold to third partiesYou can request your data at any timePolicy applies to all supported regions
bdbajje How bdbajje Handles Your Personal Data
DATA PROTECTION PRACTICES

How We Protect and Manage Your Information

We apply SSL encryption across all account pages, payment flows and data transfers so that information moving between your device and our servers stays private. Account security relies on password protection combined with OTP verification — when you log in from a new device, an OTP is sent to your registered number before access is granted. We keep data retention periods in line with the requirements of your eligible region, and we do not hold personal data longer than those requirements specify. You have the right to ask what data we hold about you, to correct inaccurate details and to request that non-essential data be removed from our records.

SSL Encryption

Every account login, bKash deposit flow and personal data transfer uses SSL encryption, so your details are protected in transit between your device and our servers.

OTP Account Verification

New device logins trigger an OTP sent to your registered mobile number. This step prevents unauthorised access even if your password is compromised.

Data Retention Limits

We retain transaction records — including Nagad and Rocket payment references — only as long as required by rules in your eligible region. Non-essential data is removed on request.

Your Right to Access

You can request a copy of the personal data we hold on your account at any time. Submit the request via live chat or the account help section and we will respond with your data.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete your personal data, our support team handles privacy requests directly. You can reach us through live chat inside your account, by email, or through the help section in the mobile lobby. We aim to acknowledge privacy requests promptly and will confirm the steps we are taking to resolve them. Availability of support may vary depending on your region and local eligibility.

Live Chat Open the chat icon inside your account dashboard to send a privacy request directly to our support team — available through the mobile lobby and desktop.
Email Support Send your data access or deletion request to our support email address found in the account help section. Include your registered contact number for faster matching.
Account Help Section Navigate to the Help area inside your account to find the privacy request form. This path works on both Android and iOS mobile access as well as desktop browsers.

Common Questions About Your Privacy at bdbajje

Below are the questions we hear most often about how personal data is handled, what rights you have and how to act on them. If your question is not here, contact us through live chat or the account help section.

We collect your name, email, contact number and any identity documents needed to verify your account. Device and session data are also recorded to keep your account secure.

No. We record transaction references and deposit amounts for payment matching, but your wallet PIN and full account credentials stay with your mobile wallet provider — we never store them.

Yes. Send a data access request through live chat or the account help section on desktop or mobile. We will confirm receipt and provide your data as required by your eligible region.

Contact our support team via live chat or the help section email and specify what you would like removed. Non-essential data is deleted promptly; transaction records are kept as required by regional rules.

We share limited data only with payment processors and fraud-prevention services to complete transactions. We do not sell your personal information to advertisers or unrelated third parties.

Cookies keep your session active and remember your preferences across visits. You can adjust cookie settings through your browser, though doing so may affect account login and lobby functionality.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.